HostGator Cloud Review

Best Uptime, a Real Premium Web Hosting that is affordable.

Brad Smith
HostGator Cloud review
HostGator Cloud is ranked #2 out of 32 hosts

HostGator Cloud is an “upgraded” version of their shared hosting option.

According to them, it should be faster and more scalable than their regular hosting.

Firstly, it has provided 100% uptime in the past five months, capping off an excellent 16-month performance. HostGator Cloud doesn’t drop the ball on speed, either, providing average page loading times of just 432ms.

Friendly customer support and free site migrations make this one of the best options we’ve reviewed.

Just be aware of the extra fees that could pop up when it’s time to checkout or renew your plan.

Here is an in-depth analysis of HostGator Cloud’s performance over the past 16 months.

General Info & Hosting Overview

OVERALL RANK: Rated #2 out of 32 web hosts
SPEED: 432ms (December 2017 to March 2019 average)
UPTIME: 99.98% (December 2017 to March 2019 average)
SUPPORT: 24/7 Live Chat
APPS: WordPress, Joomla, Drupal and Magento
FEATURES: Unmetered bandwidth and storage, email accounts, free domain 1st year
HOSTING PLANS: Shared, Cloud, WordPress, VPS and Dedicated Servers
SITE TRANSFER: Single Free Site Transfer
PRICING: Starting at $2.99/mo (renews at $14.95/mo)

Pros of using HostGator Cloud

HostGator Cloud comes out of the gate strong with stellar uptime and page loading times.

Their servers are packed with extra features you don’t typically find on many of their competitors.

Plus, they throw in an exclusive discount that brings the pricing for this advanced host down to industry-low levels.

Here’s a quick look at some of the highlights:

1. VERY Strong Uptime of 99.98% (Over the last 16-months)

HostGator Cloud has posted an uptime average of 99.98% over the last 16 months. That sounds impressive because it is: the last five months have seen five successive 100% scores across the board.

Only two months during this time dipped down to 99.89%. On the surface, it’s a bummer. But the good news is that it was at least lower than the 99.9% threshold for their uptime guarantee.

Here’s how that works:

If your average uptime for the month is below 99.9%, you can get a payment credit for the entire month. Planned maintenance and other one-time, fluke events are excluded. But it’s good to know that they willingly stand behind their product. And that customers won’t be penalized if performance temporarily slips, causing frustration for your visitors and potentially missing out on sales.

If you’re using one of their VPS or dedicated servers, you’re also covered by a different Network Guarantee (spelled out in their terms).

Last 16-month average uptime for HostGator Cloud:

  • March 2019 average uptime: 100%
  • February 2019 average uptime: 100%
  • January 2019 average uptime: 100%
  • December 2018 average uptime: 100%
  • November 2018 average uptime: 100%
  • October 2018 average uptime: 99.99%
  • September 2018 average uptime: 100%
  • August 2018 average uptime: 100%
  • July 2018 average uptime: 99.89%
  • June 2018 average uptime: 99.99%
  • May 2018 average uptime: 100%
  • April 2018 average uptime: 100%
  • March 2018 average uptime: 99.99%
  • February 2018 average uptime: 99.93%
  • January 2018 average uptime: 99.89%
  • December 2017 average uptime: 100%
HostGator Cloud last 16-month statistics
HostGator Cloud average speed 2017-2019 | See stats

2. Top 5 Load Times (Only 432ms)

HostGator Cloud offers a few extra perks over their standard Shared servers. The biggest one, though, is speed.

They claim “up to 2x faster load times” due to a variety of extra features, including “low-density servers, premium hardware, and multiple caching layers.”

HostGator’s Shared plans stumbled in this department, posting a disappointingly-low 1007ms average load time. Honestly, that’s too low to recommend — taking a minimum of one second to load pages (even before you add text or images on top of them).

So what’s the verdict? Was HostGator Cloud really able to deliver “2x faster load times”?

They actually did! Imagine that: a claim on a hosting site that actually came true.

HostGator Cloud’s 16-month average of only 432ms is good enough to comfortably place it inside our top five fastest web hosts. Check it out for yourself in the month-by-month breakdown below.

Here are the load time averages from the past 16-months:

HostGator Cloud last 16-month detailed statistics
HostGator Cloud average speed 2017-2019 | See stats

HostGator Cloud is off to a strong start, combining reliable uptime with blazing-fast servers. Those are two important boxes ticked.

3. Special Discounted Pricing – Exclusive to

HostGator Cloud’s uptime and page speeds blew their shared servers out of the water.

So why don’t more people just upgrade to the Cloud version? Well, money.

The advertised price for this Cloud option starts at $4.95/month and rises to $9.95/month. Keep in mind that this pricing applies to the longer, three-year term, too. (More on that below under the “Cons.”)

The higher sticker price usually turns off some users into sticking with shared hosting, instead.

Thankfully, there is some good news. HostGator has provided an exclusive discount to bring the HostGator Cloud pricing down to only $2.99/month.

That means you’re essentially paying the shared hosting rates, but getting a MUCH better product in return. Just keep in mind that this discount only applies for one, three, and six-month plans. After that initial term, the pricing will rise to the renewal rate of $8.95 on the lowest plan.

4. Very User-Friendly Hosting

HostGator Cloud manages to strike a nice middle ground as a beginner-friendly service, that performs like an advanced one.

Here’s what I mean:

Bandwidth and storage are “unmetered” on every single Cloud plan. That’s almost unheard of on less expensive options. And it essentially means that you’re not penalized as your site grows and grows and grows.

Typically, larger sites require more resources, which pushes you into a higher, more expensive plan. But not here on HostGator Cloud. Instead, your only major limitation on each plan is the number of sites you want to host.

So if you’re only planning on hosting one site, you could get by on the “cheapest” option and still be fine as your startup site becomes a chart-topping one.

The other good news is that you can’t be penalized or charged for using additional resources, either.

Compare that to a managed WordPress host like WP Engine. Sure, they’re mostly great. But they also have “overage” fees that hit you if your site starts to exceed monthly plan limits.

And worse, these fees are often automatic. So if you have a good month and traffic spikes, you’re basically penalized for it.

HostGator Cloud, on the other hand, provides more of an “all-in” pricing which is rare from cheaper hosts that might only set you back a few bucks each month.

5. FREE Extras: Server Resource Management, Monitoring, and Site Migrations

HostGator Cloud is fast because they’re not relying on your basic servers.

Each data center is backed up with integrated caching, cloud resource managed, and data mirroring. All of these features work together to reduce the load, number of requests, and resource allocation. In English, that means servers can work together with a visitor’s browser to limit the amount of resources that need to be sent back and forth.

HostGator Cloud also throws in server monitoring and automated “failover” to make sure if you have any hardware issues, you’ll know about it ASAP and there’s a Plan B in place to save your site.

Included in each plan is cPanel access, along with new email accounts. Plus, you get a free site or cPanel migration from your existing web host.

All Cloud Hosting options include a single free site migration. Some others will throw in extra sites for free, but some others make you pay for any migrations at all. So this one falls somewhere in the middle.

If you want to move more sites than that, they’ll do it for an estimated cost of ~$25/site. Although, it might depend a little on the size or number of files.

Unfortunately, there are a number of sites that HostGator cannot move for you. These usually include any that lack FTP and/or databases. The short list includes anything from VistaPrint, Intuit, Wix, Google Sites, Microsoft Office, or MobileMe.

6. Good, Friendly Support

HostGator provides 24/7/365 support through a knowledge base and tons of video tutorials, a phone number, and live chat.

We tested their live chat, dropping in our name and initial query. We only needed to wait around five minutes for Puneeth to jump on and help us out.

Overall, Puneeth was really friendly and answered most of our questions.

HostGator Cloud Live Chat Customer Support
HostGator Cloud Live Chat Customer Support

Until it came answering a few questions around the site migrations.

Most web hosts we’ve reviewed will offer at least one free site migration. HostGator Cloud follows that trend.

However, if other hosts won’t move more sites for free, there’s usually a simple fee to have others moved for you.

Puneeth wasn’t really able to give me a straight answer for costs around multiple migrations. He claimed it usually comes down to the size or number of files and a few other details.

We ended up refreshing the live chat session and trying again. This time, we finally got an answer for an estimated ~$25/site.

So overall, a little bumpy, but still pretty good at the end of the day.

There’s one final bit of good news here. When we first reviewed HostGator, they did not offer any social media support.

But we’re happy to let you know that they’re now very responsive on social, answering individual issues multiple times a day:

HostGator Cloud Social Media Support
HostGator Cloud Social Media Support

Now you have lots of different options to get a quick response from HostGator.

Cons of using HostGator Cloud

HostGator Cloud’s performance was mostly impressive. There are just two blemishes on their record, though.

The first is higher prices for short-term plans and high renewal rates when your first term expires. The second major issue is that it seems like they’ve taken away a few additional services and now make you pay for them.

Here’s an overview:

1. Introductory Price Hikes & High Renewal Rates

You can save big on hosting if you know how to navigate the common pricing ploys that plague the industry.

The first is the initial introductory rate that you see on a host’s site. It’s usually a pretty low monthly price. The catch, however, is that you’ll usually have to prepay for at least two or three years to take advantage.

A shorter monthly option, if they even offer it, can sometimes be as much as two or three times that cost.

For example, HostGator Cloud will cost $4.95/mo 36 months (or $2.99/mo with our discount for the shorter term). But the true one-month price is $12.95/month.

HostGator Cloud Hosting Long Term Pricing
HostGator Cloud Hosting Long Term Pricing

Once you find a host you like, though, you’re probably better off locking in the three-year rate for as long as possible. Here’s why.

The second common pricing issue in the hosting industry is the high renewal rate. In this case, when your initial term ends, your plan will automatically renew at $8.95/month for the exact same service. You’re not getting anything extra or better service necessarily. They’re just banking on you not switching hosts again at that point.

So make sure you like the host you’re going with. And then, pay for the longest term possible to keep your monthly rate low.

HostGator Cloud Pricing, Hosting Plans & Quick Facts

HostGator Cloud Plans and Pricing
HostGator Cloud Pricing and Plans

Here’s a quick overview of the HostGator Cloud plans offered:

  • Hatchling Cloud: This plan starts at $2.99 per month with our discount (not $4.95). It supports 1 site, 2GB of memory, 2 core CPUs, a free SSL certificate, unmetered storage and bandwidth.<- We used this plan for our test site.
  • Baby Cloud: This plan starts at $6.57 per month. It supports unlimited sites, 4FB memory, 4 core CPUs, free SSL certificate, unmetered storage and bandwidth.
  • Business Cloud: This plan starts at $9.95 per month. It supports unlimited domains, 6GB memory, 5 core CPUs, free SSL certificate (Positive), free dedicated IP, free SEO tools, unmetered storage and bandwidth.
  • Ease of Signup: Signup process is a breeze!
  • Payment Methods: You can pay by credit card or PayPal.
  • Hidden Fees and Clauses: Despite unmetered bandwidth and storage, you can’t use over 25% of their system for over 90 seconds. Renewal rates are higher than normal rates. And certain types of FTP-less sites can’t be migrated by their team.
  • Upsells: There are some upsells along the way.
  • Account Activation: It might require up to 24-48 hours for accounts to be activated in some cases.
  • Control Panel and Dashboard Experience: cPanel.
  • Installation of Apps and CMSs (WordPress, Joomla, etc.): Extremely easy, one-click installation process of the most popular apps available.

Do We Recommend HostGator Cloud?

Yes, we do.

HostGator Cloud manages to do a few things really well. It’s extremely user-friendly and inexpensive with our discount. But at the same time, you’re getting some of the best uptime and page loading performance we’ve seen after reviewing over 30 other hosts.

Customer support was solid, too.

So despite renewal rates being a little higher and some potential extra fees, the fact that this plan is discounted to about the same price as their shared options make it a no brainer.

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